Most of us? ve been developing each of our IT support offer with this clients over a long time.
The service has evolved predicated on playing our clients and on taking advantage of technical developments in the IT market.
We believe we now have one of the very most advanced and efficient systems around merging advanced tools with the professional, understanding and helpful team.
We recognize that keeping your show on the road is vital.
Our focus is maintaining your system working and uptime.
We realize that any downtime or loss of service can effect cash and cause aggravation to your team and your valuable customers.
In the beginning of the agreement we review the entire system to minimise weaknesses and ensure all areas of your details technology are steady.
This is essential, even as we document the operational system at this time and install our advanced monitoring software.
Then we monitor the system during its life our services centre proactively.
This proactive monitoring we can ensure that common issues are found, analysed and resolved before they trigger you a problem.
Every single day most of us spot issues through our software tools and fix them without interruption to your clients.
In which users need help? our support system allows us to control the desktop to resolve your problems quickly and effectively each of our highly skilled team satisfaction themselves on response times.
So , you it support cambridge and your people can straightaway reach work.
When you need most of us on site? that? ersus fine.
We are able to organise that for you with an easy response.
Our service includes: Pre Agreement Audit and Examine Proactive monitoring in one of the technical centres A local helpdesk where you can speak to local personnel who'll know your create Unlimited Phone & Remote control Support to resolve issues quickly On-site support included as soon as required at no extra cost A named person to look after both you as well as your company Management of your third party suppliers to save you time and hassle Defined timelines for support Fixed fees